These Terms & Conditions govern your use of the official Camellia Hotel Puri website and booking service. By accessing, browsing, or making a reservation, you agree to comply with and be legally bound by these terms in full.
1. Booking & Reservations
All bookings are subject to room availability and written confirmation from the hotel. You warrant that all information provided during the reservation process is accurate and complete. The hotel reserves the right to cancel or modify any booking that contains incorrect, fraudulent, or incomplete details.
2. Rates & Payments
All rates displayed on the website are in Indian Rupees (INR), inclusive of applicable taxes, and are valid only for bookings made through this official portal. A booking is secured only upon successful receipt of the full payment or the stipulated advance deposit. We use a secured payment gateway; the hotel is not liable for any internet fraud or technical failures during the transaction.
3. Cancellation & Amendments
Any cancellation or amendment request must be communicated directly to the hotel via the official contact channels. Refunds, if applicable as per the policy stated at the time of booking, will be processed to the original payment method within a standard business period. The specific cancellation policy will be clearly communicated during your reservation.
4. Guest Responsibility
Guests are required to present valid government-issued photo ID upon check-in. The hotel reserves the right to deny check-in if this requirement is not met. Guests are expected to adhere to all hotel policies, maintain decorum, and are financially liable for any damage caused to hotel property during their stay.
5. Limitation of Liability
Camellia Hotel Puri shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, arising from your use of the website, booking services, or your stay, including events beyond our reasonable control (force majeure).
6. Jurisdiction
These terms are governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts in Puri, Odisha. The hotel reserves the right to modify these terms at any time, with updates effective immediately upon posting to the website.
